When it comes to providing service, we always have one goal. And that is to customer satisfaction at all times. It is true that pleasing everyone is hard. Not all the time people will be satisfied with what you deliver. They might be satisfied but not happy. Or satisfied but will not likely try your service again. Remember that it is all about creating an impact, leaving a mark, and making a difference for your clients.

In the cleaning industry, customer service means identifying what the client needs, creating good relationships, and meeting those needs by providing what is requested. All customers want someone whom they can trust, who are consistent and well-educated about their job. They also look at the products being used and the people you are situated to do the job. Being an owner plays a very important role in this industry and your employees will be the face of your company. You are to choose who is good but who will work best for the company.

So, why is customer service important? In any business, customers are the reason why you exist. They are the main reason why you have a business and why it keeps running. Without customer satisfaction with the products and services that we offer means have no business at all. By keeping the level of satisfaction and their happiness, customers will continue to use our products and services. It is all about dedication to delivering excellent service and consistency. Your goal shouldn’t just be satisfying them but exceeding their expectations.

At CleanServ, we are professionals. We know the way to maintain cleanliness in your area. We care about your needs. When a quotation is requested, our Client Success Manager sets an appointment for the client and our Director to meet in person. We do this to have a better overview of what the client needs. We ask the client to walk through with him while listening to what needs to be done. Right after, a proposal will be sent for the client’s approval. When a situation arises, we make sure that everything is being attended to in a timely manner. We have a Supervisor in charge on-site to make sure that everything is in accordance. We regularly check that we are meeting their expectations and attend to their
needs. Making a difference is by following up and following through. Clients feel if you truly care. It will show how the relationship grows.

Remember, commercial cleaning clients, want quality at what you do. This will be a foundation for a successful business. This creates a good reputation for the company. Through this, your business can expand by clients’ word of mouth. If the client is happy, they will surely tell everyone how amazing you are. Another would be attention to detail. Not because you work for them for years and are comfortable enough doesn’t mean it’s fine to miss things out. Go beyond the extra mile. Take note of these things which will surely help you serve your customers longer, generate leads and sales.

For guaranteed professional cleaning service, call CleanServ NOW at 650-938-0889.
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